Política de privacidad

Privacy policy

Last updated: October 2026

Nuvyza operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Nuvyza is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live and what the law allows, we may collect:

• Contact details, such as your name, address, billing and shipping address, phone number and email address.
• Financial information, such as payment card and account information, transaction details, payment method and payment confirmation.
• Account information, such as username, password, security questions, preferences and settings.
• Transaction information, such as items you view, add to your cart, buy, return, exchange or cancel, and your past transactions.
• Communications with us, such as information you include when you contact customer support.
• Device information, such as your device, browser, network connection, IP address and other unique identifiers.
• Usage information, such as how and when you interact with or navigate the Services.

Sources of personal information

• Directly from you, when you create an account, visit or use the Services, contact us or otherwise give us your information.
• Automatically through the Services, from your device and through cookies and similar technologies.
• From our service providers, when they collect or process information on our behalf.
• From our partners or other third parties.

How we use your personal information

• To provide, tailor and improve the Services: processing payments, fulfilling orders, sending account and order notifications, handling returns and exchanges, arranging shipping and personalizing your shopping experience.
• Marketing and advertising: sending promotional communications by email, text message or mail, and showing you ads online, including based on your activity in the Services.
• Security and fraud prevention: authenticating your account, providing a secure shopping and payment experience, and detecting and acting on fraudulent, illegal or malicious activity. Keep your login credentials confidential and do not share them with anyone.
• Communicating with you: providing customer support and responding to your requests.
• Legal reasons: complying with applicable law and legal requests, and enforcing our terms and policies.

How we disclose personal information

• With Shopify, vendors and other third parties that provide services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
• When you direct, request or consent to it, for example to ship products to you or through social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our Terms of Service and policies, and to protect the Services and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties located in other countries. In some cases Shopify is responsible for the processing of your information. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy or security practices, and we encourage you to review their policies. Information you share in public or semi-public spaces, including third-party social networks, may be visible to others.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has given us personal information, contact us to request its deletion.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. We keep your personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live, you may have some or all of these rights: to access, delete or correct the personal information we hold about you; to receive a copy of it or have it transferred to a third party; and to unsubscribe from promotional emails at any time using the link in our emails. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, and you may use an authorized agent where the law allows.

If you live in Colombia, under Law 1581 of 2012 you may access, update and correct your personal data, request proof of your authorization, revoke it or ask for your data to be deleted by writing to soporte@nuvyza.com. You may also file complaints with the Superintendencia de Industria y Comercio (SIC).

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may be able to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. When we transfer information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website, update the "Last updated" date and give notice where the law requires.

Contact

If you have questions about our privacy practices or want to exercise your rights, email us at soporte@nuvyza.com.